Improving customer satisfaction will drive growth in your business.
Here's a fact sheet of stats you need to grow your business.
A lot of people think about customer satisfaction as a metric that you track for warm, fuzzy feelings.
But that's super short sighted.
It is a metric that indicates how you're going to grow over the coming years.
Did you know that 95% of customers tell others about their bad experiences with a comany?
Or that attracting a new customer is 6-7 times more expensive than retaining an existing one?
Or that loyal customers are worth up to 10x as much as their first purchase?
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